At CLOUDMIG LIMITED, we strive to provide the highest quality data migration and cloud storage setup services to our clients. However, we understand that situations may arise where a refund request is necessary. This Refund Policy outlines the terms and conditions under which refunds are processed.

By using our services, you agree to the terms of this policy. If you do not agree, please refrain from using our services.

1. Eligibility for Refunds

We provide refunds under specific conditions, based on the type of service purchased. Refund eligibility is categorized as follows:

1.1 Full Refund Eligibility

A full refund will be granted under the following conditions:

• Service Not Delivered: If we fail to deliver the purchased service within the agreed timeframe due to our own shortcomings.
• Duplicate Payment: If you were charged twice for the same service.
• Order Canceled Within 24 Hours: If you cancel your order within 24 hours of payment and no work has begun.

1.2 Partial Refund Eligibility

A partial refund may be granted in the following cases:

• Incomplete Service: If we have started the service but have not completed the full scope of work. A refund will be issued based on the percentage of work completed.
• Quality Concerns: If the service delivered does not meet agreed-upon expectations and revision attempts have failed.

1.3 Non-Refundable Services

Refunds will not be issued under the following conditions:

• Client Delays or Lack of Cooperation: If a project is delayed or incomplete due to a lack of response, improper documentation, or delay from the client’s side.
• Change of Mind: If you decide that you no longer want the service after work has already started.
• Third-Party Services: If issues arise from third-party platforms (e.g., cloud providers, hosting services) not under our control.
• Completed and Delivered Services: If the service has been successfully delivered as per the agreed scope.

2. How to Request a Refund

To request a refund, follow these steps:

1. Contact Our Support Team at contact@cloudmigrates.com with the subject line: “Refund Request – [Your Order Number]”.
2. Provide the following details:
   • Your Name
   • Order Number
   • Date of Purchase
   • Reason for Refund Request
   • Any Supporting Documentation (e.g., screenshots, emails, proof of issue)
3. Our team will review your request within 5-7 business days and notify you of the decision.

3. Refund Processing Time

• If your refund is approved, it will be processed within 7-14 business days from the approval date.
• Refunds will be issued to the original payment method used at the time of purchase.
• If you do not receive the refund within the expected timeframe, check with your bank or payment provider, as processing times may vary.

4. Service-Specific Refund Conditions

Some of our services have unique refund policies based on their nature.

4.1 Cloud Data Migration Services

• Refunds are not provided once the data migration process has begun, as resources are allocated immediately.
• If the migration is partially completed, a partial refund may be considered.

4.2 Cloud Storage Setup & Optimization

• If we fail to set up or optimize cloud storage as per agreed specifications, a partial or full refund may be issued.
• No refunds are granted if the issue is due to the client’s incorrect configuration, lack of access, or external cloud provider restrictions.

4.3 Multi-Cloud & Hybrid Cloud Integration

• Once the integration has been successfully completed, no refund will be provided.
• If integration fails due to our fault, a full refund may be granted.

4.4 Data Backup & Disaster Recovery Services

• No refund is granted once the backup or recovery process has started.
• If the backup fails due to our system failure, a full refund will be issued.

4.5 Cloud Security & Compliance Services

• Refunds are not provided once security audits, penetration tests, or compliance checks have been performed.
• If security solutions were not implemented as per agreement, a partial refund may be issued.

5. Subscription & Recurring Payments

For clients who subscribe to monthly or yearly service plans, the following refund policies apply:

• Cancellation Before Renewal: If you cancel before your next billing cycle, you will not be charged further, but the current billing period is non-refundable.
• Mid-Term Cancellation: No partial refunds are given if you cancel a subscription midway.

6. Dispute Resolution

If you disagree with our refund decision, you can escalate the issue by:

1. Emailing Us: Send a detailed dispute request to contact@cloudmigrates.com with “Refund Dispute – [Order Number]” as the subject.
2. Third-Party Mediation: If we cannot resolve the dispute internally, you may escalate the matter to relevant financial authorities or payment providers.

We are committed to fair resolution and will review disputes carefully.

7. Chargebacks & Unauthorized Payments

We strongly advise customers not to initiate chargebacks with their bank or payment provider before contacting us. Unjustified chargebacks may lead to:

• Account Suspension or restriction from future services.
• Legal action if fraudulent claims are made.

If you notice an unauthorized payment, report it immediately to contact@cloudmigrates.com, and we will investigate the matter.

8. Changes to the Refund Policy

We may update this Refund Policy at any time to reflect new policies, legal requirements, or company changes. Updates will be posted on this page with a revised “Last Updated” date. We encourage users to review this page periodically.

9. Contact Us

If you have any questions or need further clarification regarding our refund policy, feel free to contact us:

📧 Email: contact@cloudmigrates.com
🌍 Website: https://cloudmigrates.com
📍 Address: 128 City Road, London, EC1V 2NX

By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.